Delivery, returns and cancellations

Delivery

Bikes. Free standard delivery across Perth metro. Pick your preferred appointment time and we'll confirm the day before. Usually within 5 to 7 days. Regional and interstate on request: ask before you order.

Accessories. $15 flat delivery under $100, free at $100 and over, Perth metro. Add an accessory to a bike order and it travels free with the bike. WA-wide on request: ask and we'll quote. Once your order is ready, choose a delivery time, or collect from our warehouse.

Christmas. Order by Friday 18 December and we'll aim to have your bike, or any accessory we hold or can get within Perth, with you before Christmas. For accessories we order in, or anything going interstate, order by Thursday 10 December. After that, pick-up from our warehouse is the surest way to have it in time, and we'll tell you the day it's ready. Gift cards are instant.

Installation

Steadyrack. We install your rack at your home. A standard install takes about 30 minutes and you choose the appointment time. It's $65 for one visit. Buy more than one rack and installation is free (offer ends Christmas Eve, 24 December 2026). A trickier job, or one that needs more than one visit, gets a quote first and you sign it off before we start.

Buzz Rack. Fitting is free. We install it in about 30 minutes and show you how to operate your rack. We come to you, or you visit our warehouse.

Fine-tuning

Every bike comes with two weeks of free fine-tuning: seat height, handlebar position, brake reach, gear indexing. Ride it, tell us what's not right, and we'll set it to the rider. After the first two weeks, fine-tuning is a paid call-out: book it under Service and Repairs. Your bike also gets a free safety inspection at three months and a free service at 12 months, with standard pick-up and delivery included.

Returns

Bikes. We fit every bike to its rider and give you two weeks of free fine-tuning to get it right, because a bike that fits gets ridden. If something is faulty, it's covered by the brand's warranty and Australian Consumer Law: tell us, and we handle the claim with the brand on your behalf, including collecting the bike. We don't offer change-of-mind returns, which is exactly why we'd rather you test ride first. Ring 0424 080 695 or send us a note and we'll book you in.

Accessories. Faulty items are replaced or refunded under the brand's warranty and Australian Consumer Law. We don't offer change-of-mind returns. Helmets that have been worn can't be returned or exchanged in any case. That's a safety rule.

Classes

We never cancel a class, we postpone it. If we have to move a date and the new one doesn't suit you, you get a full refund, no questions.

If you need to move: free up to 48 hours before your session. Inside 48 hours, or if you don't turn up, the booking is forfeited. Sick child on the morning? Message us. We're parents too, and we'll be human about it.

Services

Change or cancel a pick-up appointment free up to the day before. Same-day changes may mean the next available run. Parts and repairs beyond the service you booked are quoted in writing before we start, and nothing is fitted until you've said yes.

Loyalty

Buy anything or book a paid class and we'll send you 10% off your next order: a bike, an accessory, a bike service or another class. Free sign-ups and $0 orders don't earn it. It can't be combined with any other offer. One use, valid for six months from the order date. It arrives by email once your order is paid.

Questions? Contact us.