Service and repairs

  • 1. Book

    Choose a service level, pick your pick-up day and time, and pay online.

  • 2. We collect

    We meet you at the door at the time you chose, look the bike over with you, and take it to our repair shop in O’Connor.

  • 3. We return

    Anything beyond the service is quoted before we touch it. Once it’s done and paid, you choose your return appointment.

Choose your service level

Three levels, one way of working: the price you pay today covers the level you choose. Anything beyond it is quoted in writing before we fit a thing.

Standard

Adult bike $129

Kids with gears $89 · without gears $59

Assessment, full safety inspection, adjustments and a written report. Replacement parts are quoted.

Choose Standard

Fixed Price

Adult bike $189

Kids with gears $145 · without gears $115

Everything in Standard, plus a bearing service and the common wear items included. Cassettes and freewheels are quoted.

Choose Fixed Price

Capped Price

Adult bike $259

Kids with gears $175 · without gears $145

Everything in Fixed Price, plus all mechanical parts needed to bring the bike up to PoB Standard Specification.

Choose Capped Price
  • E-bikes add $40 for the electrical system check and battery capacity test. Bring the battery, charger and key.
  • 11- and 12-speed drivetrains carry a surcharge on Fixed and Capped Price, confirmed at assessment.
  • Most bikes are back within 7 working days of pick-up.
  • Service members get a member price on Standard and Fixed Price. The code comes with your service reminder.
Compare every inclusion
IncludedStandardFixed PriceCapped Price
Pick-up and return at your door, Perth metro Included Included Included
Assessment and written service report with Safety Inspection Certificate Included Included Included
Full function and safety inspection Included Included Included
Brakes, gears, all fixings and bearing play adjusted Included Included Included
Drivetrain degreased and lubricated Included Included Included
Bell, end caps and reflectors replaced if needed Included Included Included
Consumables included Included Included Included
Bearing service: hubs, headset and bottom bracket cleaned and repacked Not included Included Included
Wear items included: cables, brake pads, chain, standard tyres and tubes, grips or bar tape Not included Included Included
All mechanical parts needed to bring the bike up to PoB Standard Specification, confirmed at assessment Not included Not included Included
What is quoted separately Any replacement parts are quoted, priced fitted. Cassettes and freewheels are quoted. Electrical parts, wheels, frames, forks and suspension are quoted.

Questions

Do I need to be home?

Yes — we hand over at the door, both ways. It takes about 20 minutes and we’ll confirm a window the day before.

What if it needs parts?

We quote first, in writing. Nothing is fitted until you say yes.

Can I drop it off instead?

Yes — Monday to Friday 10–5 or Saturday 12–4 at the warehouse in O’Connor.

E-bikes?

Yes — we look after all bikes. Bafang and Shengyi motor systems are our specialty; on Bosch and Shimano systems we service everything except the motor and its software, which need a brand dealer.

How long does it take?

Your bike is back with you within 7 working days of pick-up. If a part has to be ordered in it can take 10 to 12, and we tell you before we order it.

What if my bike has 11 or 12 speeds?

Our prices are for 7 to 10 speeds. 11 and 12-speed bikes and e-bikes carry a surcharge, which our mechanic confirms when they assess the bike. You agree to that when you book, and if you’d rather not go ahead, we return the bike untouched.

What’s the member price?

Buy a Standard or Fixed Price service and you’re a service member for 15 months. Your next Standard or Fixed Price service is at the member price, and we send the code with your service reminder.