Refund policy

People on Bicycles Pty Ltd, ABN 66 650 614 369.

Change of mind

We don't offer change-of-mind returns on bikes or accessories. We fit every bike to its rider and give you two weeks of free fine-tuning to get it right, and we'd rather you test ride before you buy. Book a test ride any time.

Helmets that have been worn can't be returned or exchanged, because that's a safety rule.

Faulty goods

If something is faulty, tell us. Bikes and accessories are covered by the brand's warranty and by the Australian Consumer Law, and we handle the claim with the brand for you, including collecting the bike. Faulty items are repaired, replaced or refunded as the law requires.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Items we order in

If we order an item in for you and our supplier turns out to be out of stock, we'll tell you within one business day. You can choose to wait or take a full refund.

Classes

We never cancel a class, we postpone it. If we move a date and the new one doesn't suit you, you get a full refund. If you need to move, it's free up to 48 hours before your session. Inside 48 hours, or if you don't turn up, the booking is forfeited.

Services

You can change or cancel a pick-up appointment free up to the day before. Parts and repairs beyond the service you booked are quoted in writing before we start.

Installation

If an installation appointment needs to move, tell us as early as you can and we'll find another time.

How to ask

Use the details on our contact page. Full delivery and returns details are on Delivery, returns and cancellations.